Manage Users

Invite a New User

To invite a new user, follow these steps:

1. Click the Invite user button.

2. Set up the user's first name, last name, email address, and role (such as Administrator).

3. Click the Send Invite button to send an invitation to the new user's email.

Set up the User Account

Look at the steps below to know how a user will set up their account.

1. On your IDKit User Invitation, click the Log in to IDKit button.

2. Enter the new password.

3. Click on the Next button to proceed.

4. Two-factor authentication (2FA) is an extra layer of security used when logging into our portal. With 2FA, you must log in with your username and password and provide another authentication form that only you know or can access. Click on the Setup button.

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Note:

We strongly recommend using two-factor authentication to secure your account.

5. Obtain the 2FA code by scanning the QR code or entering the code manually. Click Next to proceed.

Edit User Profile

Follow these steps to edit the user profile:

1. Go to the top-right drop-down menu on your IDKit portal and select User Profile.

2. Select the Change button next to the Email field to change your email.

3. The Change Email window will show up. Set your new email address and confirm it by entering your password.

4. Click on the Save button to proceed.

5. Choose the Change button next to the Mobile field to change the mobile number.

6. The Change Mobile Number window will show up. Enter the new phone code region and the new phone number.

7. Click on the Save button.

8. Select the Reset button next to the Password field to reset the password.

9. Enter your current password.

10. Set your new password.

11. Click on the Save button.

12. To reset the 2FA, select the Reset button.

13. The Reset Two-Factor Authentication window will show up. Enter your current password.

14. Click the “Reset” button to remove the previous two-factor authentication.

Reset Password from User Management

1. Go to the Users module on the IDKit portal.
2. Select the user for whom you want to reset the password.
3. Click the Reset Password button.

4. Click the Reset button.

5. The user will receive a reset password email from IDKit. Click the Reset IDKit Password button.

6. Please enter the new password and confirm it.

7. Click Next to proceed.

8. You will be redirected to the login page of the IDKit portal. Fill in the corresponding fields.

9. Click the Log In button.

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Note:

As a part of our security protocols, clients are responsible for resetting their users' passwords if they are lost. This measure is in place to ensure the highest level of security and privacy for user accounts.

For example, consider the scenario where someone with access to a client's work computer could send us an email from the client's email address. If IDVerse were to handle password resets, it would be possible for unauthorised individuals to gain access to sensitive account information. By having clients manage their own password resets, we mitigate this risk and ensure that only authorised personnel can request and perform these actions.

Change Account Status

As an administrator, you can change a user’s status between Active and Suspended. Follow these steps:

1. Go to the "Users" module.

   

2. Select the user whose status you want to change. For example, if you want to change an Active user to Suspended, click on “Change Status”.

   

3. In the "Change Status" popup, click on “Suspend” to temporarily suspend the user account.

   

4. The user’s status will now be updated to “Suspended”.

   

5. To reactivate the account, repeat the same steps and click on the “Active” button in the “Change Status” popup.

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Note:

You can only change the status of one user at a time; bulk actions are not supported.

💬 We Are Here to Help!

If you encounter an issue, a bug, or require assistance, please contact our support page here to find the solution. Don't forget to provide any important information on the issue.